Migration Progress: Testing Phase - Go-Live June 10

Quick-Start Checklist

Key Dates

May 29 - June 10 – Testing Phase
Wendy, Ev, and Seth test new server
June 10, End of Day – Final Cut-over
Stop working on old server
June 11 – Go Live
Everyone begins using new workstation

Need Help?

support@netwidetech.com
Submit Support Request
Online form for detailed issues

Do This

  • Test the new server during testing phase (May 29 - June 10)
  • Know your Microsoft 365 password & have your phone for MFA
  • Install Windows App (or bookmark the web link)
  • Save and close all apps before end of day, June 10

Don't Do This

  • Enter real data during testing phase (May 29 - June 10)
  • Work on old server after June 10 end of day
  • Approve MFA prompts you didn't start

Why Are We Moving?

Azure Virtual Desktop gives you:

Work Anywhere

Same desktop on any device

Better Security

Multi-factor login, encrypted data

Zero Data Loss

Nightly backups + monthly archives for 1 year

Microsoft 365 Apps Available

Microsoft 365 Apps

All your familiar Office apps are pre-installed and ready to use

Timeline (What's Next)

Date Event What Happens
May 17 Final old build complete Ev completes final old build
May 17-27 Stability testing All live users work with final old build to ensure stability
May 27 Data migration & setup Simon copies everything from old to new server
May 28 Server cleanup Ev and Seth clean up new server
May 29 - Jun 10 Testing Phase Wendy, Ev, and Seth test new server (test data only)
Jun 10, End of Day Final cut-over Stop working on old server; load live data on new server
Jun 11 Go Live Everyone begins using new workstation on new server

Device Readiness

Minimum Internet: 10 Mbps down, 1 Mbps up

Device Supported OS How to Connect
Windows PC Win 10 22H2+ / Win 11 Windows App Guide
macOS Ventura 13+ App Store Authenticator
iOS / iPadOS 16+ Windows App Authenticator
Android 10+ Windows App Authenticator
Chromebook / Linux / Loaner PC Modern browser Web Client

First Login

Install Windows App

Open the store listed above, install Windows App
Launch → Sign in with your Rich Dairy e-mail & password
Approve the MFA prompt on your phone
Double-click FoxPro Ledger or Server Desktop

Browser Option (HTML5)

Browse to https://client.wvd.microsoft.com/arm/webclient
Sign in with your Rich Dairy e-mail & password
Approve the MFA prompt on your phone
Click FoxPro Ledger or Server Desktop

Getting Started Resources

What's Different

Cloud-Based Desktop

Your desktop runs in Microsoft's cloud, not on your local computer

Internet Required

Stable internet connection needed to access your workspace

Any Device Access

Use Windows App or web browser from any device

MFA Required

Phone authentication required for each login session

Key Changes

✅ What Stays the Same

  • • All your files and folders
  • • FoxPro applications
  • • Email and calendar
  • • Desktop layout and settings

🔄 What Changes

  • • Login process (MFA required)
  • • Printing setup (redirect to local)
  • • File access (OneDrive integration)
  • • Network drives (cloud-based)

Printing Setup

Good News: Printing Just Works
Your local printers will automatically appear in the cloud workspace
Windows App automatically redirects printers
Local printers appear as "Printer Name (redirected 2)" in the cloud
Test print something small first
Try printing a simple document to verify everything works
Check print settings if needed
Paper size, orientation, and quality settings may need adjustment

Troubleshooting Printing

Printer Not Showing?

  • • Restart the Windows App
  • • Check printer is on and connected
  • • Try refreshing the session

Print Quality Issues?

  • • Check printer settings in app
  • • Verify paper size matches
  • • Update local printer drivers

Troubleshooting

Common Issues

Can't Log In

  • • Check your email address is correct
  • • Verify MFA app is working
  • • Try password reset if needed
  • • Call support: 781-847-0131

Slow Performance

  • • Check internet speed (10+ Mbps)
  • • Close unused applications
  • • Restart the Windows App
  • • Try using web client instead

Connection Issues

  • • Check WiFi/ethernet connection
  • • Restart your router if needed
  • • Try different network if available
  • • Use mobile hotspot as backup

Quick Fixes

Restart Session

Close Windows App completely, wait 30 seconds, then reopen. This fixes most temporary issues.

Clear Browser Cache

If using web client, clear browser cache and cookies, then try logging in again.

Check System Time

Ensure your device time is correct. MFA codes are time-sensitive.

Update Apps

Keep Windows App and Authenticator apps updated for best performance.

Still Having Issues?
Don't struggle alone - our support team is here to help!

Training & Feedback

Live Q&A Session

June 13, 2 PM
Zoom link to follow

Video Tutorial

5-min video: "First Login & Printing"
(Available after go-live)

Feedback

Got ideas or suggestions?
Contact our support team

Submit Support Request

Support Request Form

Fill out this form to submit a support request. For critical issues that prevent you from working, please call 781-837-0131 immediately.

Response Times

  • Critical ≤ 1 hour
  • High ≤ 4 hours
  • Medium ≤ 1 day
  • Low ≤ 3 days

Emergency Contact

For critical issues that prevent you from working:

781-837-0131

What to Include

  • • Device type & OS version
  • • Steps you were taking
  • • Exact error messages
  • • Screenshots if helpful

Support

Urgent (can't work) 📞 781-837-0131 (24×7)
Non-urgent ✉ support@netwidetech.com
FoxPro questions ✉ bentonconsulting@earthlink.net

Glossary

AVD
Azure Virtual Desktop – Microsoft's cloud PC service
Windows App
New cross-platform Remote Desktop client
Entra ID
Microsoft's cloud identity system (was Azure AD)
MFA
Multi-factor authentication (phone approval)
Redirect
Let AVD use your local printer / files

Backup & Data Retention

  • Nightly snapshots retained 30 days
  • Monthly snapshots retained 12 months
  • Off-site encrypted storage in East US 2 region